Why an Optimized Dunning Process Determines Success or Failure

One in three SMEs in Germany suffers from liquidity shortages - often due to inefficient dunning processes. A well-thought-out process optimization of your dunning system can accelerate your incoming payments by up to 40% while halving administrative effort.

Alarming Facts:

• 28% of all invoices are paid late (Source: German Association of Debt Collection Companies)

• Manual dunning costs companies on average 15 hours/month

• Automated solutions like KLEVERBILL reduce defaults by up to 60%

  
  

The 3 Biggest Pitfalls in Dunning - and How to Solve Them

1. Lack of Responsibilities

• Problem: No one feels responsible → Invoices slip through the cracks

• Solution:
  ✅ Clearly designate a dunning responsible person
  ✅ Introduce regular reporting meetings
  ✅ Embed responsibility in job descriptions

  
  

2. Inconsistent Processes

• Problem: Everyone duns differently → Customers don't take deadlines seriously

• Solution:
  ✅ Written guide for all escalation levels
  ✅ Standardized templates for reminders/dunning
  ✅ Digital documentation of all steps

3. Manual Workflows

The Ultimate Solution: Process Automation with KLEVERBILL

How KLEVERBILL Revolutionizes Your Dunning System

1. Automated Payment Monitoring

   
   

   • Real-time reconciliation with your bank

   • AI-supported payment matching

2. Intelligent Escalation Management

   
   

   • Individually customizable dunning runs

   • Integrated collection partnership

3. Legally Secure Documentation

   
   

   • Automatic logging of all steps

   • GDPR-compliant archiving

Benefits at a Glance

• 85% time savings in claims tracking

• Up to 55% faster incoming payments

• Legal certainty through standardized processes

• Scalable for companies of all sizes

  
  

5 Steps to Immediate Optimization

1. Clearly define responsibilities

2. Document standardized processes

3. Tighten payment terms (e.g., 14-day period instead of 30)

4. Introduce early payment incentives (e.g., 2% discount)

5. Implement automation with KLEVERBILL

"Our customers reduce their outstanding receivables from an average of 45 to under 20 days."(T. Müller, Key Account Manager KLEVERBILL)

FAQ: Common Questions on Process Optimization

Q: "How long does it take to switch to an automated system?"

With KLEVERBILL, you're up and running in under 24 hours - integration via interface.

Q: "Can I set individual dunning levels?"

Yes, you can define the number, intervals, and wording of your dunning letters.

Q: "What is the cost of automation?"From €19/month - often amortized within a few weeks through saved workload.

Conclusion: From Dunning Chaos to Financial Security

An optimized dunning process means for your company:✔ Stable liquidity through punctual payments
✔ Less stress through automated processes
✔ More time for your core business