Dunning Process for Car Dealerships – Securing Liquidity
Automated invoicing for repairs, services, and vehicle sales
OVERVIEW
Professional receivables management for car dealerships
Outstanding receivables from workshop services and vehicle sales threaten liquidity. Automated dunning systems sustainably protect your dealership.
Car dealerships face challenges with high individual receivables and complex payment structures. Services in the workshop, vehicle sales, and leasing transactions require a structured receivables management approach. Delayed payments strain liquidity and jeopardize business relationships with suppliers and manufacturers.
CHALLENGES
Typical Payment Challenges in Dealerships
Large individual amounts in vehicle purchases and extensive repairs often result in payment delays. Complex warranty and guarantee cases complicate the enforcement of claims. Private and commercial customers require different dunning strategies.
High Invoice Volume & Complexity
High individual receivables in vehicle sales and major repairs
Regulatory Pressure & Compliance
Complex warranty and goodwill regulations delay payments
Fragmented System Landscape
Differing Payment Terms for B2B and B2C Clients
Increasing Payment Defaults
Seasonal fluctuations impact liquidity planning
HOW IT WORKS
From invoicing to payment receipt – fully automated
1
Invoice Dispatch
Invoices are sent directly through the platform either by mail or digitally via a central email address or an integrated SFTP server—eliminating the need for manual individual dispatch.
2
Automated Payment Reconciliation
Through the banking interface via FinAPI, KLEVERBILL automatically detects incoming payments and marks them on the dashboard without manual verification.
3
Payment reminders with a personal touch
In the event of missed payments, the dunning process will automatically initiate in the name of your company, complete with your logo. Clear communication and professional appearance.
4
Objections & Special Cases
Directly within the software: pause invoices, adjust deadlines, create credit notes, arrange partial payments—documented with just a few clicks.
functions
KLEVERBILL Solutions for Car Dealerships
KLEVERBILL automates the dunning process for all areas of your dealership, from workshop services to vehicle sales. Tailored dunning strategies for both private and business clients ensure professional communication. The software considers industry-specific nuances such as warranty cases and leasing transactions.
Automated Invoice Dispatch
Centrally managed, whether by mail or digital, minimizing individual effort for your team.
DSO Optimization
Low Days Sales Outstanding through fast, automated dunning processes.
Payment reconciliation via FinAPI
Automatic detection of incoming payments – the dashboard remains consistently up-to-date.
White-Label Reminders
Reminders in your corporate design – featuring your logo and communication style.
Objection Handling
Adjust deadlines, create credit notes, and manage partial payments—all directly within the software.
Debt Collection Assignment
Seamless handover to debt collection after defined escalation stages.
Handling of Objections
Adaptable Response to Customer Requirements
In complex disputes regarding warranty, goodwill, or repair quality, KLEVERBILL provides structured escalation processes. All communications are documented and automatically forwarded to the legal department or external collection service providers. This ensures you maintain an overview even in challenging cases and preserve your customer relationships.
Pause invoice or reminder
Immediate halt of the dunning process during ongoing resolution
Customize payment terms individually
Goodwill arrangements without manual effort
Generate credits
Directly linked with the accounts receivable file
Arrange installment payments
Flexibly manage and track installment plans
Process cancellations
Comprehensive documentation in the customer record
