Invoicing dispatch and automated dunning processes for e-commerce and online shops
Digital Support for E-Commerce – KLEVERBILL is a cloud platform for sustainable accounts receivable management with white-label dunning services.
CHALLENGES
Why Traditional Dunning Processes Fail in Complex Industries
Variable workloads, regulatory changes, and diverse customer structures present challenges that traditional systems are unable to handle.
High Invoice Volume & Complexity
Complex billing processes, diverse customer types, and high transaction volumes result in a complexity that traditional billing tools cannot reliably handle at this scale.
Regulatory Pressure & Compliance
Industry regulations, archiving obligations, and reporting requirements create compliance efforts that necessitate systematic controls across billing and dunning procedures.
Fragmented System Landscape
CRM systems, ERP systems, and other operational tools rarely exchange data seamlessly, leading to billing errors, reconciliation delays, and disputed invoices.
Increasing Payment Defaults
Extended payment terms, slow dispute resolution, and a growing customer base are leading to a significant payment backlog that threatens working capital.
HOW IT WORKS
From invoicing to payment receipt – fully automated
1
Invoice Dispatch
Invoices are sent directly through the platform either by mail or digitally via a central email address or an integrated SFTP server—eliminating the need for manual individual dispatch.
2
Automated Payment Reconciliation
Through the banking interface via FinAPI, KLEVERBILL automatically detects incoming payments and marks them on the dashboard without manual verification.
3
Payment reminders with a personal touch
In the event of missed payments, the dunning process will automatically initiate in the name of your company, complete with your logo. Clear communication and professional appearance.
4
Objections & Special Cases
Directly within the software: pause invoices, adjust deadlines, create credit notes, arrange partial payments—documented with just a few clicks.
functions
Everything a large enterprise requires
For companies reliant on stable cash flow, a low DSO (Days Sales Outstanding) is essential. KLEVERBILL reduces manual effort in dunning by up to 95%—while simultaneously safeguarding your customer relationships.
Automated Invoice Dispatch
Centrally managed, whether by mail or digital, minimizing individual effort for your team.
DSO Optimization
Low Days Sales Outstanding through fast, automated dunning processes.
Payment reconciliation via FinAPI
Automatic detection of incoming payments – the dashboard remains consistently up-to-date.
White-Label Reminders
Reminders in your corporate design – featuring your logo and communication style.
Objection Handling
Adjust deadlines, create credit notes, and manage partial payments—all directly within the software.
Debt Collection Assignment
Seamless handover to debt collection after defined escalation stages.
Handling of Objections
Adaptable Response to Customer Requirements
When customers approach you with questions or disputes, KLEVERBILL provides direct support within the software:
Pause invoice or reminder
Immediate halt of the dunning process during ongoing resolution
Customize payment terms individually
Goodwill arrangements without manual effort
Generate credits
Directly linked with the accounts receivable file
Arrange installment payments
Flexibly manage and track installment plans
Process cancellations
Comprehensive documentation in the customer record
