Dunning Process for Building Cleaning – Securing Liquidity
Automated payment reminders for consistent cash flow in the cleaning industry
OVERVIEW
Accounts Receivable Management for the Building Cleaning Industry
Reliable cash inflows are the foundation of successful cleaning companies.
Building cleaning companies operate with regular service intervals and monthly billing. Delayed payments jeopardize liquidity and strain operations. Systematic dunning ensures predictable revenue.
CHALLENGES
Typical Challenges in the Cleaning Industry
Many clients treat cleaning invoices as secondary and often only pay after multiple reminders. Especially with public clients and larger companies, long processing times lead to liquidity bottlenecks.
High Invoice Volume & Complexity
Delayed Payments for Recurring Cleaning Services
Regulatory Pressure & Compliance
Extended payment terms for public and major clients
Fragmented System Landscape
Significant manual effort for regular reminders
Increasing Payment Defaults
Cash flow challenges due to unpredictable payment inflows
HOW IT WORKS
From invoicing to payment receipt – fully automated
1
Invoice Dispatch
Invoices are sent directly through the platform either by mail or digitally via a central email address or an integrated SFTP server—eliminating the need for manual individual dispatch.
2
Automated Payment Reconciliation
Through the banking interface via FinAPI, KLEVERBILL automatically detects incoming payments and marks them on the dashboard without manual verification.
3
Payment reminders with a personal touch
In the event of missed payments, the dunning process will automatically initiate in the name of your company, complete with your logo. Clear communication and professional appearance.
4
Objections & Special Cases
Directly within the software: pause invoices, adjust deadlines, create credit notes, arrange partial payments—documented with just a few clicks.
functions
KLEVERBILL for Your Cleaning Company
KLEVERBILL fully automates your dunning process and ensures continuous payment inflows. The system takes industry-specific payment cycles into account and adjusts dunning intervals to match your customer structure.
Automated Invoice Dispatch
Centrally managed, whether by mail or digital, minimizing individual effort for your team.
DSO Optimization
Low Days Sales Outstanding through fast, automated dunning processes.
Payment reconciliation via FinAPI
Automatic detection of incoming payments – the dashboard remains consistently up-to-date.
White-Label Reminders
Reminders in your corporate design – featuring your logo and communication style.
Objection Handling
Adjust deadlines, create credit notes, and manage partial payments—all directly within the software.
Debt Collection Assignment
Seamless handover to debt collection after defined escalation stages.
Handling of Objections
Adaptable Response to Customer Requirements
For persistent payment refusers, our legal experts take over further processing. Especially important in the cleaning industry: We maintain customer relationships through professional yet respectful communication.
Pause invoice or reminder
Immediate halt of the dunning process during ongoing resolution
Customize payment terms individually
Goodwill arrangements without manual effort
Generate credits
Directly linked with the accounts receivable file
Arrange installment payments
Flexibly manage and track installment plans
Process cancellations
Comprehensive documentation in the customer record
