Dunning Process for Billing Departments – KLEVERBILL
Automated accounts receivable management for complex billing structures
OVERVIEW
Accounts Receivable Management for Billing Departments
Complex invoicing requires professional dunning processes. KLEVERBILL reliably automates your receivables.
Billing departments often manage thousands of individual claims with varying payment cycles. A structured dunning process is essential to ensure liquidity and minimize defaults. Manual processes quickly reach their limits in this context.
CHALLENGES
Typical Challenges in Accounts Receivable Management
Billing departments are challenged by high volumes of receivables and complex payment structures. Varied billing cycles and customer segments complicate a uniform processing approach. Manual dunning processes lead to delays and increased default risks.
High Invoice Volume & Complexity
High volume of diverse individual receivables
Regulatory Pressure & Compliance
Various billing cycles and payment terms
Fragmented System Landscape
Complex customer structures and payment modalities
Increasing Payment Defaults
Time-consuming manual dunning processing
HOW IT WORKS
From invoicing to payment receipt – fully automated
1
Invoice Dispatch
Invoices are sent directly through the platform either by mail or digitally via a central email address or an integrated SFTP server—eliminating the need for manual individual dispatch.
2
Automated Payment Reconciliation
Through the banking interface via FinAPI, KLEVERBILL automatically detects incoming payments and marks them on the dashboard without manual verification.
3
Payment reminders with a personal touch
In the event of missed payments, the dunning process will automatically initiate in the name of your company, complete with your logo. Clear communication and professional appearance.
4
Objections & Special Cases
Directly within the software: pause invoices, adjust deadlines, create credit notes, arrange partial payments—documented with just a few clicks.
functions
KLEVERBILL solution for billing departments
KLEVERBILL fully automates dunning processes for complex billing structures. The software handles various types of receivables, automatically adjusts dunning cycles, and integrates seamlessly into existing billing systems. This saves you time and sustainably reduces defaults.
Automated Invoice Dispatch
Centrally managed, whether by mail or digital, minimizing individual effort for your team.
DSO Optimization
Low Days Sales Outstanding through fast, automated dunning processes.
Payment reconciliation via FinAPI
Automatic detection of incoming payments – the dashboard remains consistently up-to-date.
White-Label Reminders
Reminders in your corporate design – featuring your logo and communication style.
Objection Handling
Adjust deadlines, create credit notes, and manage partial payments—all directly within the software.
Debt Collection Assignment
Seamless handover to debt collection after defined escalation stages.
Handling of Objections
Adaptable Response to Customer Requirements
For disputed claims, KLEVERBILL offers structured escalation processes with legally secure documentation. Automatic forwarding to debt collection service providers and attorneys ensures professional dispute resolution. Transparent reporting features provide a comprehensive overview of all cases.
Pause invoice or reminder
Immediate halt of the dunning process during ongoing resolution
Customize payment terms individually
Goodwill arrangements without manual effort
Generate credits
Directly linked with the accounts receivable file
Arrange installment payments
Flexibly manage and track installment plans
Process cancellations
Comprehensive documentation in the customer record
