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On average, customers reduced their DSO by 37.6% after one year.

Dunning process

KLEVERBILL clients have reduced their DSO by an average of 37.6% after one year.

DSO stands for “Days Sales Outstanding” and indicates the average number of days it takes for an issued invoice to be paid.

Valentin Bayh

4

min read

Contributors

Valentin Bayh

Managing Director | SFG Receivables Management

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The KPI DSO (Days Sales Outstanding) is one of the most important metrics in accounts receivable management. It shows how long a company waits on average to receive its money — in other words, how quickly customers pay. And this is exactly where KLEVERBILL users achieve measurable results:


👉 On average, KLEVERBILL customers were able to reduce their DSO by an impressive 37.6% within 12 months!


What does DSO actually mean?

DSO stands for “Days Sales Outstanding” and indicates how many days it takes on average for an issued invoice to be paid.


Example:

A DSO of 45 means: On average, your company receives the funds only 45 days after invoicing.

The lower the DSO, the better for cash flow — and the lower the risk of liquidity bottlenecks or payment defaults.


Why does DSO decrease so significantly with KLEVERBILL?


1. Automated dunning processes without delays

With KLEVERBILL, dunning workflows start immediately when payment terms are exceeded. No waiting, no delays — each reminder stage is clearly scheduled and sent automatically.


2. Professional communication increases willingness to pay

KLEVERBILL payment reminders are clear, professional, and consistent — this provenly improves customers’ payment behavior.


3. Incoming payments are posted instantly

Incoming payments are posted automatically, and outstanding receivables are updated immediately. This ensures that nothing is missed and accounting is always up to date.


4. Seamless transfer to collections

Payment still outstanding? Then the receivable can be transferred to collections with one click — including pre-legal collections, judicial dunning procedures, international collections, and title monitoring.


Customer feedback: “We used to wait 2 months for payment — now only 3 weeks!”

Many companies report a significant reduction in average payment duration:


🗣️ “We regained full visibility of our outstanding receivables. KLEVERBILL reduced our DSO from 58 to 36 days — without additional staff!”


Statistics: DSO development among KLEVERBILL users (average values)


Period after implementation

Average DSO

Before using KLEVERBILL

49.2 days

After 6 months

38.1 days

After 12 months

30.7 days 📉


➡️ Result: –37.6% in one year — while maintaining customer relationships and without pressure or legal disputes.


Why lowering DSO is so valuable

A lower DSO means:

  • Faster liquidity

  • Fewer outstanding receivables

  • Lower capital costs

  • Greater room for investment

  • Lower risk of payment default


In short: Your company becomes financially more agile and resilient.


Conclusion: Wait less, achieve more — with KLEVERBILL

If you want to reduce your DSO sustainably, reminder emails alone are not enough: With KLEVERBILL you get a fully automated, professional dunning system — one that not only reduces workload, but also delivers measurable financial performance improvements.

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