Online retail is booming—with annual double-digit growth rates, it is one of the most dynamic industries worldwide. However, as revenue grows, so do the challenges: many e-commerce companies struggle with payment defaults, time-consuming invoicing, and inefficient dunning processes. This is exactly where KLEVERBILL, the smart debt collection and dunning software, comes in, helping online retailers automate their order-to-cash process and minimize bad debt.

1. The e-commerce boom and its downsides

The online retail market in Germany reached a volume of more than EUR 110 billion in 2024—and the trend is rising. Yet according to studies, 1 in 10 invoices remains unpaid. Reasons include:

• High order volumes with low margins

• Lack of control over payment flows

• Insufficient dunning and debt collection processes

This reality puts liquidity at risk—especially for small and mid-sized retailers.

2. Dunning in e-commerce—too often a blind spot

Many online shops rely on automated order confirmations and payment interfaces, but receivables management often still involves manual follow-up work. Traditional dunning processes consume time, money, and resources—and not infrequently lead to operational chaos. Yet this area can be fully digitized and automated.

3. Automated dunning with KLEVERBILL

KLEVERBILL enables online retailers to achieve seamless integration with existing shop or ERP systems. This means:

• Automated invoicing and dunning runs

• Transfer of outstanding receivables to debt collection with one click

• Transparent communication with late payers

• Individual dunning levels & escalation rules

This drastically reduces administrative effort and helps prevent payment defaults in a targeted manner.

4. More time for core business—less back-office effort

With KLEVERBILL, online retailers benefit not only from faster incoming payments, but also from:

• Lower personnel costs in accounts receivable management

• Higher customer satisfaction through professional communication

• Better visibility through dashboards and reporting functions

👉 Statistic: Retailers using automated dunning record an average of 30% faster incoming payments.

5. KLEVERBILL for platform operators and multi-shop systems

KLEVERBILL is not only suitable for individual shops— marketplace operators, drop-shipping providers, and multichannel retailers also benefit from:

• API interfaces for Shopware, WooCommerce, Shopify, and more

• Scalability for high volumes

• Multi-tenant management of multiple online shops

6. If you sell online, your dunning should be just as digital

Online retail has long arrived in the future—high time for receivables management to take this step as well. With KLEVERBILL, you automate your processes, gain time for your core business, and protect your liquidity sustainably.

Get started now—in just a few minutes

🚀 Try KLEVERBILL for free and see how simple professional receivables management in online retail can be.