In times of increasing bureaucracy and limited staff resources, pharmacies are more than ever dependent on efficient digital processes – especially in accounts receivable management. This is precisely where the dunning software KLEVERBILL comes in, which is increasingly establishing itself as a valuable support in everyday pharmacy operations. With its combination of automation, transparency and ease of use, KLEVERBILL offers a comprehensive solution for operational dunning management – from invoice dispatch through to transfer to collections.

What is KLEVERBILL?

KLEVERBILL is specialized software for internal dunning management. It was developed with the objective of making the entire process around invoices, incoming payments and reminders efficient and automated. For pharmacies in particular, which have to issue and manage numerous invoices every day, KLEVERBILL provides noticeable relief.

How KLEVERBILL works in practice

Using KLEVERBILL starts with invoice dispatch: invoices can be sent directly via the platform either in the traditional way by post or digitally through a central email address or a connected SFTP server. This eliminates the manual effort involved in individual dispatch – an important step toward digitalization.

A key advantage: through connection to a banking interface via FinAPI, KLEVERBILL automatically recognizes incoming payments. These are marked as "completed" in the clear dashboard – entirely without manual review. The aim is to keep the so-called DSO (Days Sales Outstanding), i.e. the average number of days until payment is received, permanently low. The faster an invoice is paid, the healthier a pharmacy's liquidity – a factor that is of central importance in today's market environment.

Automated dunning management – with a personal touch

If an invoice is not paid on time, KLEVERBILL automatically handles the next escalation step: The dunning process starts automatically. The reminder is sent in the name of your pharmacy – including your logo. Your customer therefore does not receive a generic letter, but a individually designed reminder that builds trust while conveying professionalism.

If there are any questions about an invoice or reminder, your customers contact you directly – not an external service provider. This ensures clear communication channels and avoids unnecessary confusion.

Handle objections efficiently – directly in KLEVERBILL

If customers get in touch with questions or objections, KLEVERBILL also supports you in objection handling. Directly in the software, you can respond flexibly:

• Pause invoice or reminder

• Adjust payment deadline

• Create credit notes

• Agree partial payments

• Process cancellations

  
  

With just a few clicks, the matter is documented and the process is stored in the customer file – for maximum transparency and seamless tracking in accounts receivable management.

Seamless transfer to collections

If payment still does not materialize despite the reminder, KLEVERBILL offers automated transfer to a collections agency. You are assigned a dedicated contact person for the further handling of the receivable. This step also happens seamlessly from within the software – without any additional effort for your pharmacy.

Why pharmacies rely on KLEVERBILL

Pharmacies benefit especially from the diverse functions of KLEVERBILL, because the entire invoice process is managed centrally. Typical workflow:

1. Merchandise order is triggered

2. Invoice is uploaded via KLEVERBILL

3. Dispatch by post or digitally occurs automatically

4. Incoming payment is monitored

5. In case of non-payment, dunning starts automatically

6. Optional: transfer to collections

   
   

This ensures that no invoice is overlooked – and you always retain an overview of outstanding receivables.

All from a single source: your benefits with KLEVERBILL

• Fully automated dunning management

• Integrated banking interface (FinAPI)

• Invoice dispatch by post or digitally

• Reminders in your pharmacy's name

• Simple handling of customer inquiries

• Complete documentation in accounts receivable

• Optional transfer to collections

• Significant reduction of DSO

  
  

Conclusion: More time for what matters

With KLEVERBILL, pharmacists can once again focus on what really matters – caring for their customers. The software handles accounts receivable management in full breadth – automated, transparent and professional. You not only save time and resources, but also improve your liquidity and customer communication.

Would you like to learn more?Arrange a non-binding introductory meeting now and see how KLEVERBILL can optimize your processes.

KLEVERBILL – Rethinking receivables management.