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Dunning management for municipalities

Dunning process

Digitization

Dunning management for municipalities – Efficiently manage outstanding receivables – Put an end to payment defaults

11,000 Municipalities – A vast administrative apparatus. In Germany, there are around 11,000 municipalities that operate independently. Every day, they deliver numerous smaller services for citizens—from issuing official certificates to providing services at local citizen offices. However, many of these services remain unpaid despite invoices having been delivered. For many administrations, the effort required to track and collect these receivables is too high.

Valentin Bayh

2

min read

Contributors

Valentin Bayh

Managing Director | SFG Receivables Management

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11,000 Municipalities – A Vast Administrative System

Germany has around 11,000 municipalities that operate independently. Every day, they provide numerous smaller services to citizens—from issuing certificates to services at citizen offices. However, many of these services remain unpaid despite invoices being delivered. For many administrations, the effort required to track such receivables is too high.


With KLEVERBILL, there is now software specifically developed for use in municipal administrations. It significantly simplifies receivables management and ensures that municipalities can reliably secure their revenue.


Municipalities receive special terms. You only pay for what is used. Please contact us for details. 


The Challenge: Outstanding Receivables in Day-to-Day Municipal Operations

Municipalities must treat citizens in a friendly, service-oriented manner. At the same time, they cannot ignore unpaid invoices—after all, they depend on this revenue. Yet the effort of manually monitoring every single receivable, generating reminders, and tracking payments ties up valuable resources.


KLEVERBILL: The Solution for Municipalities, Citizen Offices & Public Administrations

KLEVERBILL supports public institutions with an intelligent, fully automated solution:

✅ Invoice dispatch directly from the software: After the service is delivered, KLEVERBILL automatically creates the invoice and sends it by mail to the citizen.

✅ Automatic payment reconciliation: Thanks to integration with the municipal bank account, KLEVERBILL automatically monitors all incoming payments.

✅ Automated dunning process: If payment is not received, KLEVERBILL initiates the reminder process on time and reliably.


Perfectly Suited for Public Institutions

KLEVERBILL is suitable for:

  • Municipalities

  • Citizen offices

  • Government offices and authorities

  • Public law institutions

  • Other administrative bodies


The cloud-based solution enables data access from anywhere. Processes run transparently, audit-proof, and with a citizen-focused approach.


More Time for Citizens with KLEVERBILL

Municipalities should be able to focus on their most important task: serving citizens. With KLEVERBILL, administrations save time, reduce costs, and improve their revenue position—without additional effort.

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