Dunning Process for Care Services – Securely Collect Outstanding Receivables
Automated invoicing and dunning procedures specifically designed for the healthcare sector.
OVERVIEW
Efficient accounts receivable management for care services
Focus on care – we handle your receivables.
Nursing services face tremendous cost pressure and rely on timely payments. Delayed reimbursements from health insurance companies and late self-payments threaten liquidity. A professional receivables management ensures your cash flow and protects against payment defaults.
CHALLENGES
Common Payment Challenges in Healthcare
Nursing services struggle with complex billing procedures and varying payment deadlines. Health insurance companies often pay late, while self-payers can quickly face financial difficulties due to high care costs. Manual dunning processes consume valuable time and resources.
High Invoice Volume & Complexity
Delayed reimbursements by health and care insurance funds
Regulatory Pressure & Compliance
Insolvent Self-Payers Facing High Care Costs
Fragmented System Landscape
Complex billing procedures with various cost centers
Increasing Payment Defaults
Time-consuming manual tracking of outstanding receivables
HOW IT WORKS
From invoicing to payment receipt – fully automated
1
Invoice Dispatch
Invoices are sent directly through the platform either by mail or digitally via a central email address or an integrated SFTP server—eliminating the need for manual individual dispatch.
2
Automated Payment Reconciliation
Through the banking interface via FinAPI, KLEVERBILL automatically detects incoming payments and marks them on the dashboard without manual verification.
3
Payment reminders with a personal touch
In the event of missed payments, the dunning process will automatically initiate in the name of your company, complete with your logo. Clear communication and professional appearance.
4
Objections & Special Cases
Directly within the software: pause invoices, adjust deadlines, create credit notes, arrange partial payments—documented with just a few clicks.
functions
KLEVERBILL: Your Solution for Professional Dunning Management
KLEVERBILL automates your entire dunning process while taking into account the specific needs of the care industry. From the first payment reminder to legal enforcement, everything operates fully automatically. This saves you time and increases your success rate in debt collection.
Automated Invoice Dispatch
Centrally managed, whether by mail or digital, minimizing individual effort for your team.
DSO Optimization
Low Days Sales Outstanding through fast, automated dunning processes.
Payment reconciliation via FinAPI
Automatic detection of incoming payments – the dashboard remains consistently up-to-date.
White-Label Reminders
Reminders in your corporate design – featuring your logo and communication style.
Objection Handling
Adjust deadlines, create credit notes, and manage partial payments—all directly within the software.
Debt Collection Assignment
Seamless handover to debt collection after defined escalation stages.
Handling of Objections
Adaptable Response to Customer Requirements
In persistent cases, our legal experts take over further processing. Especially in the care sector, a delicate touch is required – we find appropriate solutions even in challenging situations. Throughout, we consistently uphold the dignity of your patients and their relatives.
Pause invoice or reminder
Immediate halt of the dunning process during ongoing resolution
Customize payment terms individually
Goodwill arrangements without manual effort
Generate credits
Directly linked with the accounts receivable file
Arrange installment payments
Flexibly manage and track installment plans
Process cancellations
Comprehensive documentation in the customer record
